Posted by Versiti, Inc.

ing a positive image. - Recognizes when the customer is distressed and responds appropriately with tact. - Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. - Prepares collection site and performs set up, including technology systems (may include quality control). - Performs donor screening (collects donor histories) and mini-physical. - Performs phlebotomy. - Conducts automation (Alyx and/or Trima), including recognizing and responding to automation reactions. - Recruits and converts donors for automation. - May prepare and pack units for transport. - Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed. - May provide post-reaction care at mobile drives including assessing reactions for recovery, escorting donors and serving as liaison to coordinate care with host organization (e.g.
high school nurse, drive coordinator. - Rebooks donors for future donation appointments. - Travels to other local collection sites, as determined by business need. - Requires evening, weekend and holiday work hours. - Creates a safe environment for donors and staff members. - Operates and performs routine maintenance on equipment including troubleshooting. - Maintains product integrity and ensures proper identification of all donors. - Completes department records and maintains organization, as needed. - May participate in validation of new processes or new equipment. - Reviews daily work for accuracy and recognizes unexpected results, resolving where appropriate. - Other duties, as assigned. - Performs other duties as assigned - Complies with all policies and standards ## Qualifications
Education
- High School Diploma required - GED required
Experience
- 1-3 years relevant people facing experience preferred - Less than 1 year Typically requires less than 1 year of job-related experience.
required
Knowledge, Skills and Abilities
- Valid drivers license with prior driving experience.
required - Valid CDL with air brakes endorsement (B).
required - Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials.
Knowledge is usually acquired through training on the job.
required - Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
required - Must have basic mathematical aptitude.
required - Ability to apply judgment to written or oral instructions.
required - Ability to organize work to provide productive work flow.
required - Flexibility to work independently and with a team.
required - Has strong attention to detail.
required - Must have good communication skills, including the ability to provide feedback to peers.
required - Ability to learn/utilize computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
required
Tools and Technology
- Personal Computer (desktop, laptop, tablet).
required - General office equipment (computer, printer, fax, copy machine).
required - Vehicle navigation system.
required - Microsoft Suite (Word, Excel, PowerPoint, Outlook).
required - Screening equipment including: Lancet Sphygmoma ometer (BP cuff) Temperature probe Hemoglobin analyzer required - Phlebotomy collection equipment including: Blood mixer Trima Alyx required